Who we are

At BIALK LUMA SYSTEMS LLC, we design and provide reliable, easy-to-use microwave ovens and accessories for everyday households. As an online-only retailer based in Murray, Kentucky, our mission is to make dependable kitchen appliances accessible — with clear product information, honest pricing, and friendly U.S.-based customer support.

What we sell

Our primary category: Microwave Oven. Every product listing includes detailed specs, accurate images, and clear usage instructions so you know exactly what you’re buying. We never hide fees or misrepresent stock or performance.

• Compact and full-size microwave ovens
• Microwave-safe accessories and replacement parts
• User manuals and product support resources

Why customers choose us

• Honest product info: clear technical specs and high-resolution images on every product page.
• Fast, U.S.-based support: reachable by phone and email during posted hours (see Contact below).
• Secure checkout: we process payments through trusted providers and follow standard PCI security practices.
• Transparent policies: easy-to-find shipping, returns, and warranty information so there are no surprises.

Contact & business details

For fastest service, check our Contact Us page or email support@bialkluma.com. For order-specific questions include your order number so we can help quickly.

Shipping, returns & warranty — short summary

We provide clear timelines and policy pages so customers know what to expect. Below is a concise summary — click the links for the full policy pages:

• Shipping: Domestic (U.S.) shipping options shown at checkout. Estimated delivery times and any shipping fees are displayed before you pay. See full details: Shipping Policy.
• Returns: We accept returns in accordance with our Return & Refund Policy. Return eligibility, timelines, and any restocking or return shipping requirements are described there.
• Warranty: Product warranty information is on each product page and in the Warranty page. We honor valid manufacturer or store warranties as stated.

(These brief summaries are provided for convenience — the policy pages linked above are the authoritative statements.)

Our commitment to truthful listings & safe shopping

We comply with Google Merchant Center requirements and U.S. consumer protection standards: product titles, images, and specs reflect the actual items we sell; prices shown at checkout are the final prices (unless taxes or shipping are added with disclosure); and we do not misrepresent business or shipping information.

Sourcing & quality

We source parts and finished appliances from vetted manufacturers and inspect samples before adding a model to our catalog. Each product page lists technical specifications (power, capacity, dimensions), safety certifications (if applicable), and user instructions so you can compare models confidently.

Need help?

Our support team is ready to help with product selection, order status, and troubleshooting. Reach us:

• Phone: +1 325-710-4029
• Email: support@bialkluma.com
• Contact form: Contact Us

If you are contacting us about a current order, please include your order number and the best time to reach you.