Welcome to BIALK LUMA SYSTEMS LLC. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website bialkluma.com or make a purchase from our online store.
1. Information We Collect
We collect information from you when you browse our site, place an order, or contact our customer support. The types of information we may collect include:
- Personal Identification Information: such as your name, email address, phone number, and shipping address.
- Payment Information: collected securely through PayPal to process your transaction. We do not store or have access to your full payment details.
- Device and Usage Information: including your IP address, browser type, and browsing behavior on our site, to help us improve user experience and maintain website security.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you regarding your purchases or support requests.
- Improve our website, products, and customer experience.
- Send updates related to your order or store policies (if you opt in).
- Ensure security and fraud prevention in transactions.
3. How We Protect Your Information
Your personal information is stored securely and accessed only by authorized personnel. We use SSL (Secure Socket Layer) encryption to protect your information during transmission and comply with industry security standards to safeguard all stored data.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share necessary information only with trusted service providers who assist us in operating our store—such as shipping carriers and payment processors—solely for completing your transactions.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You can choose to disable cookies through your browser settings, but doing so may limit certain site features.
6. Your Rights and Choices
You have the right to:
- Access and review your personal information.
- Request corrections or deletion of your personal data.
- Withdraw consent for certain data processing activities.
To exercise your privacy rights, please contact us at support@bialkluma.com.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
8. Third-Party Services
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases, and general applications. Shopify stores your data on secure servers protected by firewalls. For more details, refer to Shopify’s Privacy Policy.
9. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that such data has been collected, we will take immediate steps to delete it.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be available on this page, with the “Last Updated” date indicated below.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071
Phone: +1 325-710-4029
Email: support@bialkluma.com
Website: https://bialkluma.com
Last Updated: November 2025