Below are answers to some of the most common questions about shopping with BIALK LUMA SYSTEMS LLC. If you need further assistance, our support team is always happy to help.
Ordering
Q: How do I place an order?
Orders can be placed directly through our official website at bialkluma.com. Simply add the item to your cart and proceed to checkout.
Q: Do you operate a physical store?
No. BIALK LUMA SYSTEMS LLC operates exclusively as an online retail store. We do not have a physical showroom or walk-in retail location.
Payment
Q: What payment methods do you accept?
We currently accept PayPal only. PayPal allows you to pay using your PayPal balance, linked bank account, or major credit/debit cards through PayPal’s secure platform.
Q: Are taxes included in the price?
We do not charge sales tax at checkout. The total shown during checkout is the final amount charged by our store. Customers are responsible for any applicable local tax obligations.
Shipping
Q: Where do you ship?
We currently ship within the United States only.
Q: How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes an additional 3–4 business days after shipment. For full details, please review our Shipping Policy.
Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days after delivery, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs. Full details are available on our Returns and Refunds Policy page.
Q: Do you offer exchanges?
No. We do not support direct exchanges. If needed, please return the original item and place a new order.
Warranty
Q: Do your products include a warranty?
Some products may include limited warranty coverage. Warranty terms and eligibility are explained on our Warranty Policy page.
Customer Support
Q: How can I contact customer support?
You can reach our support team using the contact information below:
BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071
Phone: +1 325-710-4029
Email: support@bialkluma.com