Warranty Policy

Thank you for shopping with BIALK LUMA SYSTEMS LLC. This Warranty Policy explains the 1-Year Limited Warranty that applies to eligible products purchased through our official website bialkluma.com.

1. Warranty Coverage

Unless otherwise stated on the product page, microwave ovens sold by BIALK LUMA SYSTEMS LLC are covered by a one (1) year limited warranty from the date of delivery.

This limited warranty covers manufacturing defects in materials or workmanship under normal household use. Warranty coverage applies only to the original purchaser and is not transferable.

2. What Is Not Covered

This limited warranty does not cover:

  • Damage caused by misuse, abuse, negligence, or improper installation
  • Normal wear and tear
  • Damage caused by accidents, power surges, fire, water, or natural disasters
  • Unauthorized repairs, modifications, or alterations
  • Use of the product outside the manufacturer’s intended or recommended guidelines

3. Warranty Claim Process

To request warranty service, please contact our support team before returning any product.

  1. Email us at support@bialkluma.com with your order number.
  2. Describe the issue clearly and provide photos or videos if requested.
  3. Our team will review your claim and respond with the next steps.

4. Warranty Resolution

If a warranty claim is approved, we may, at our discretion:

We do not offer on-site repairs or in-home servicing.

5. Relationship to Return Policy

This warranty is separate from our standard return policy. Returns requested for reasons unrelated to manufacturing defects are governed by our Returns and Refunds Policy.

6. Limitation

This warranty is the sole and exclusive warranty provided by BIALK LUMA SYSTEMS LLC. No other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, are provided to the extent permitted by law.

7. Contact Information

For warranty-related questions, please contact:

BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071, United States
Phone: +1 325-710-4029
Email: support@bialkluma.com