Thank you for shopping with BIALK LUMA SYSTEMS LLC. This Returns & Refunds Policy explains the conditions and process for requesting a return for orders placed on our website.
Return Eligibility
We accept return requests within 30 days after delivery. To be eligible for a return, items must meet all of the following conditions:
- The item is unused and remains in its original packaging.
- All accessories, manuals, and included components are returned.
- The item shows no signs of use, installation, or physical damage.
How to Request a Return
- Contact our support team at support@bialkluma.com and include your order number and reason for the return.
- If your return request is approved, you will receive detailed return instructions, including the appropriate return shipping address.
- Please note that our business address listed on the website is not designated for return shipments. Returns sent without authorization or to an incorrect address may experience delays.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Original shipping charges, if any, are non-refundable.
Refunds
Once a returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method.
Refunds are typically processed within 2 business days after approval. Actual posting times may vary depending on PayPal or your financial institution.
We do not charge restocking fees.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please submit a return request for the original purchase and place a new order separately.
Late or Missing Refunds
If you have not received your refund after the expected timeframe, please check with your payment provider first. If the issue persists, contact us at support@bialkluma.com for assistance.
Contact Information
If you have questions regarding returns or refunds, please contact us:
BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071, United States
Phone: +1 325-710-4029
Email: support@bialkluma.com