Thank you for shopping at BIALK LUMA SYSTEMS LLC. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to ensure you understand your rights and obligations when requesting a return.
Return Eligibility
We accept returns within 30 days after delivery. To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in the original packaging.
- All accessories, manuals, and components must be included.
- Items that show signs of use, damage, or alteration are not eligible for return.
Return Process
- To start a return, please contact our customer support team at support@bialkluma.com with your order number and reason for the return.
- Once your return request is approved, our support team will provide you with detailed return instructions and the correct return shipping address.
-
Do not send returns to our business address:
BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071
This address is not designated for return shipments.
Shipping Costs
Customers are responsible for the shipping costs of returning the item, unless the return is due to an error on our part (such as receiving an incorrect or defective item). Please note that original shipping charges are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 2 business days.
No restocking fee will be charged for returns.
Exchanges
We do not support direct exchanges at this time. If you wish to replace an item, please initiate a return for the original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider, as processing times may vary. If you still have not received your refund after confirming with your bank, please contact us at support@bialkluma.com.
Contact Us
For any questions regarding our return and refund policy, please contact us at:
BIALK LUMA SYSTEMS LLC
600 Main Street, Murray, KY 42071
Phone: +1 325-710-4029
Email: support@bialkluma.com